Service

We have a widespread network of authorized dealers and workshops to support all our customers and provide customized solutions for any type of emergency.

• Every international Dealer offers local support.
• Prompt, professional and efficient service, thanks to their long experience in the sector and continuous training.
• We offer a dedicated Service facility near our headquarters to provide additional repair services for our Platforms.

Our Dealers are supported and authorized to take care of our Platforms promotion, sale and after-sale service worldwide.

• scheduled maintenance
• revisions
• periodic checks
• interventions
• full support in order to keep the machine running and operational

Palazzani dealers are constantly updated on products and news to ensure a competent and timely service.

Palazzani directly supports dealers providing help and guidance to troubleshoot and resolve issues faced by customers.

Our warehouse stocks a wide choice of spare parts for all models manufactured by Palazzani.

• Large vertical warehouse that optimizes space to store spare parts for our platforms from the last ten years.
• Shipments of stock parts are made very quickly, even the same day, and sent directly to the end customer to minimize wait times.
• Online payment options are available to further speed up the process.

Also thanks to the network of distributors, we can ensure the supply of spare parts anywhere quickly.

For reasons of safety and professionalism, we schedule technical periodic training and refresher courses for the professional growth of our customers and dealers.

• Training courses for Dealers and Rental Companies that manage a large fleet of Palazzani Spiders.
• Specific courses for operators to teach them the correct use of the Spider Platforms and provide a complete understanding of their features and functionality.